Toshiba IP EDGE Manuals

Manuals and User Guides for Toshiba IP EDGE. We have 3 Toshiba IP EDGE manuals available for free PDF download: User Manual, Description, Quick Reference Manual

Toshiba IP EDGE User Manual (242 pages)

IP5000-series IP Telephone, Messaging and Call Manager

Brand: Toshiba | Category: IP Phone | Size: 8.23 MB

Table of Contents
5
Organization
13
Conventions
14
Related Documents/Media
14
Chapter 1 - the Grand Tour

15
- IP5000-Series Telephone Overview
  17
  - Fixed Buttons
    17
  - Programmable Feature Buttons
    20
  - Key Strip
    20
- Lcd
  20
  - 9-Line LCD Display
    20
  - 4-Line LCD Display
    21
- Soft Keys
  22
Chapter 2 - the Basics

23
- Customizing Your Telephone
  23
  - Volume Control
    23
- LCD Contrast
  24
- Telephone Terminology
  26
- Making a Call
  27
  - Handset
    27
  - Spkr Button
    27
  - Hot Dialing
    27
- Dial Directory
  27
- Answering a Call
  29
  - Handset
    29
  - Speaker
    29
  - Shift Button
    29
  - Handsfree Answerback
    29
- On a Call
  30
- Message Waiting
  31
  - Responding to a Lit Msg LED
    31
  - Turning On/Off MW LED on Another Extension
    31
- LED Indicator Details
  32
Chapter 3 - Softipt

33
- Softipt Icons
  33
- Fixed Buttons
  34
- Flexible Buttons
  34
- Liquid Crystal Display
  34
- Configuring Softipt
  35
  - Configure the Softipt
    35
- Basic Softipt Functions
  38
  - Start the Softipt
    38
  - Answering a Call
    39
  - Switching a Call to Your Headset
    39
  - Labeling Feature Buttons
    39
  - Using the Directory
    39
- Using Echo Canceller
  40
Chapter 4 - Feature Operations

41
- Account Codes
  41
  - Voluntary Account Codes
    42
- Advisory Message
  42
- Alarm Notification
  44
- Automatic Callback
  44
- Background Music (BGM)
  45
- Call Forward
  45
- Call History
  47
- Call Park
  48
- Call Pickup
  50
  - Group Pickup
    50
  - Ringing, Page or Held Call Pickup
    50
- Call Transfer
  51
- Call Waiting
  52
- Caller ID
  52
- Conference Call
  53
- Direct Station Selection (DSS)
  55
- Do Not Disturb
  55
  - Setting DND for Another Extension
    56
- Emergency Call
  56
  - Emergency Monitoring Station
    56
- Emergency Ringdown
  56
- Message Waiting
  57
- Microphone Cut-Off
  58
- Off-Hook Call Announce (OCA)
  58
- Override
  59
- Paging
  60
- Privacy
  61
- Redial
  62
- Speed Dial
  62
- Time and Date Setting (Local)
  64
- Tone First / Voice First Signalling
  64
  - Tone First Signalling
    64
  - Voice First Signalling
    64
- Uniform Call Distribution
  65
- Login/Logout
  65
Chapter 5 - Messaging Features

67
Chapter 6 - Greetings

77
Chapter 7 - Other Messaging Applications

79
Chapter 8 - Fax Capabilities

87
- Sending a Fax from Your Desktop
  87
  - Recipient
    88
  - My Info
    88
  - Options
    89
  - Server Info
    89
  - Setting up the Internal Address Book
    89
- Fax Options
  90
  - Fax Settings
    90
  - Incoming Faxes
    90
  - Fax Confirmation
    91
  - Auto Print
    91
  - Fax Contacts
    91
  - Fax Log
    91
  - Fax Queue
    91
  - Cover Information
    91
- Redirect Fax Messages
  92
Chapter 9 - Call Manager Basics

93
- The Main Screen
  94
  - The Compact View
    94
  - Expanded View
    97
  - Screen Docked Views
    98
  - Call Manager Main Menu
    98
- Shortcuts
  99
  - Quick Access Toolbar (QAT)
    99
  - Keytips
    99
  - Hot Keys
    99
- The Side Window Screen
  100
  - Call Handler Mode
    100
  - Buttons Mode
    100
- Companion Application Windows
  101
- Screen Colors
  101
Chapter 10 -Using Call Manager Features

103
- Call Handling Features
  103
  - Making Outgoing Calls
    103
  - Answering Calls
    104
  - Hangup
    105
  - Holding Calls
    105
  - Transferring Calls
    105
  - Call Forwarding
    106
  - Status Messages and DND
    107
  - Viewing Extra Call Information
    108
- Call Center Features
  109
  - Logging in or out
    109
  - Changing Agent Status
    110
- Preferences
  111
- Config Settings
  111
Chapter 11 - Preferences

112
- General
  112
- Dialing Tab
  116
- Docking Tab
  121
- Advanced Tab
  122
- Setting up Hot Key Dialing & Popup
  125
  - Setting Shortcut Keys
    125
- Skin Editor
  126
  - Skins Files
    127
  - Saving/Creating New/Deleting Skins
    127
  - The Skin Editor
    128
  - LCD Background and Text Colors
    128
  - Insert Your Logo into the Skin
    129
  - Changing Call Windows Appearance
    129
  - Changing the Button/Acd Button Appearance
    129
  - Email Skins
    130
- Tab Settings
  131
  - Add Tab
    131
  - Update Tab
    131
  - Delete Tab
    132
  - Revert
    132
Chapter 12 -Buttons

133
- Programmable Buttons
  133
- User Programmable Keys
  134
  - To Initialize Key
    134
  - To Swap Keys
    134
  - To Copy this Key
    134
  - To Change Key
    134
Chapter 13 -Actions

141
- Creating Actions
  141
  - Attach Account Code
    142
  - Export Call Info
    142
  - Log Info to File
    143
  - Lookup in Outlook
    143
  - Minimize Phone Screen
    144
  - Modify Call Information
    144
  - Play WAV File
    145
  - Pop External Web Browser
    145
  - Pop Internal Web Browser
    146
  - Popup Call Info Screen
    147
  - Popup Phone Screen
    148
  - Run Another Program
    148
  - Send DDE Msg
    149
  - Send Keystrokes to a Program
    150
  - Set Phone Status Message
    152
  - Set Phone Forwarding
    153
  - System/Pbx Command
    154
  - Transfer Call
    155
- Action Variables
  156
  - Call Variables
    156
  - System Variables
    158
  - Exporting Actions
    159
  - Importing Actions
    159
  - Testing Actions
    160
Chapter 14 -Personal Call Handler

161
- Personal Call Handler
  161
- Creating Personal Call Handling Rules
  162
- Like Matches
  169
- Unlike Matches
  169
- Export Rules
  170
- Importing Rules
  170
Chapter 15 -Using Microsoft Outlook

171
- Dialing from Within Outlook
  171
- Incoming Calls
  171
- While on a Call
  172
- Integrating with Outlook Calendar
  173
Chapter 16 -Using Companion Applications

175
- Contacts
  175
  - Sorting Entries
    175
  - Searching Entries
    175
  - CIX Directory
    176
  - Personal / Speed Dial Directory
    177
  - Presence Viewer
    177
- History
  180
- ACD Viewer
  184
  - Logging in or out
    185
  - ACD Group Status
    187
  - Notifications
    188
  - CM Lcd
    189
  - Miscellaneous
    190
  - Using ACD Viewer
    190
  - Requesting Supervisor Help
    193
- Chat
  194
  - Chat Operation
    194
  - Using Chat Messaging
    194
  - To Send a Broadcast Message
    197
  - Chat Feature Operation
    199
  - Response Buttons
    200
  - Personal Groups
    201
  - Whiteboard Operation
    202
  - Whiteboards Setup
    203
  - Configuring Chat
    204
  - Interfacing with Other Programs
    208
  - Format of the DDE Command Interface
    209
- Dialer
  214
  - Main Screen
    214
  - Calls Display Area
    214
  - Functions
    215
  - Sorting Entries
    216
  - Dialer Operation
    216
  - Adding Calls to the Dialer
    217
  - Configuration Settings
    220
  - Adding Action Buttons to Ready to Dial and Results Screens
    221
  - Advanced Topics
    222
- Buttons
  223
- Web Browser
  224
Chapter 17 -Enterprise Manager Personal Administration

225
- Prerequisites
  225
- Log in
  226
  - To Change Your Security Code/Password
    226
- Log out
  226
- Home
  227
- Keystrip Labels
  228
- DND Activating
  229
- One Touch Buttons
  229
  - Changing a One Touch Button
    229
  - To Use a One Touch Button
    230
- Ring Tones
  231
- Settings
  232
- Call Forward
  233
  - CF Internal and Line Calls
    233
  - CF Direct Line Calls
    233
  - To Set up Station Call Forward
    233
- Speed Dial
  236
  - System Speed Dial
    236
- System Info
  236
  - Display Advisory Messages
    236
- Voice Mail
  237
- Account Code
  237
- Preferences
  238
- Meeting
  238

Toshiba IP EDGE Description (152 pages)

Brand: Toshiba | Category: IP Phone | Size: 2 MB

General Description
1
Table of Contents
7
Introduction

13
- Organization
  13
- Conventions
  14
- Related Documents/Media
  14
- Quick Reference Guide
  14
Chapter 1 - Overview Ipedge Solutions

17
- Other Advantages
  18
- Operating Environment
  19
- Software
  19
- Deployment
  19
- Administration
  20
- Unified System Administration
  20
- Configuration
  21
- Ipedge Model Databases
  22
- Software Support and Upgrade Service
  23
Chapter 2 - Telephones and Peripherals

25
- IP 5000-Series IP Telephones
  25
  - Features
    27
  - Connectivity
    27
  - Capabilities
    28
  - Liquid Crystal Display (LCD) Models
    29
- IP4100 DECT Telephone
  30
  - Handset Features
    30
  - IP4100-BASE Features
    30
- Telephone Button Expansion Options
  31
- Attendant Console
  32
- Peripherals
  34
  - Polycom End Points
    34
  - Cyberdata
    35
  - Gateways
    36
Chapter 3 - Unified Communications Ipedge Messaging

42
- Follow-Me
  42
- Unified Messaging
  42
- Other Messaging Features
  42
- Call Manager
  43
  - Call Manager Standard
    43
  - Call Manager Advanced
    44
  - Companion Applications
    45
- Microsoft Lync Integration
  46
- Meeting
  48
  - Audio Conference Features
    48
  - Web Collaboration Features
    49
- Mobility
  50
  - Umobility Fixed Mobile Convergence (FMC)
    50
- Wireless Telephones
  51
- IP User Mobility
  51
  - Softipt Client
    53
Chapter 4 - Networking

55
- Preplanning for Voip Deployment
  55
  - Benefits
    55
  - Requirements
    55
  - Interactions
    56
- LAN Deployment
  57
  - Benefits
    57
  - Requirements
    57
  - Interactions
    58
- Remote Administration
  59
  - Benefits
    59
  - Requirements
    59
  - Interactions
    59
- Centralized Administration
  60
  - Benefits
    60
  - Requirements
    60
  - Interactions
    60
- Ipedge Net
  60
- Remote IP Telephones
  61
  - Benefits
    61
  - Requirements
    61
  - Interactions
    61
- Remote SIP Phones
  62
  - Benefits
    62
  - Requirements
    62
  - Interactions
    62
- SIP Trunking
  63
  - Benefits
    63
  - Requirements
    63
  - Interactions
    63
- Web Conferencing
  64
  - Benefits
    64
  - Requirements
    64
  - Interactions
    64
Chapter 5 - Contact Center

65
- Basic ACD Features
  65
- Enhanced ACD Features
  66
  - Agent Priority Routing
    66
  - Multiple Group Agent Login
    66
  - Skills-Based Routing
    66
  - Priority Queuing
    66
- Web-Based Contact Center
  66
  - Web Callback
    66
  - Chat Contact Center
    66
Chapter 6 - Features

67
- Account Codes
  67
- Active Directory Synchronization (AD Sync)
  67
- Add-On Module (ADM)
  67
- Advisory Message
  68
- Alarm Notification
  68
- Alternate Answer Point
  68
- Automatic Busy Redial
  68
- Automatic Call Distribution (ACD) Server
  68
- Automatic Callback (ACB)
  68
- Automatic Line Selection (ALS)
  69
- Background Music (BGM)
  69
- Call Completion
  70
- Call Forward
  70
- Call History
  70
- Call Manager
  71
- Call Park
  71
- Call Pickup
  72
- Call Transfer
  72
- Call Waiting
  73
- Caller Identification
  74
- Class of Service
  74
- Conference Call
  75
  - Conference On-Hold
    76
  - Split | Join | Drop
    76
  - Releasing Tandem SIP Trunk Connections
    76
  - Voice Mail Conference
    76
- Credit Card Calling
  76
- Day/Night Mode
  77
- Dial Directory
  78
- Direct Inward Dialing (DID)
  78
- Dialed Number Identification Service (DNIS)
  78
- Directory Numbers
  79
- Direct Station Selection (DSS)
  80
- Distinctive LED Indicator
  80
- Distinctive Ringing
  81
- Do Not Disturb (DND)
  81
- Emergency Call
  81
- Enhanced 911 (E911)
  81
- Feature Prompting with Soft Keys
  82
- Flexible Line Ringing
  82
- Flexible Numbering
  82
- Handsfree Answerback
  82
- Headset
  83
- Hearing Aid Compatible
  83
- High Call Volume Buttons
  83
- Hold
  83
  - Automatic Hold
    83
  - Call Hold
    83
  - Consultation Hold
    83
  - Exclusive Hold
    84
  - Hold
    84
  - Hold Recall
    84
- Hot Dialing
  84
- Hotline Service
  84
- Ipedge Net
  85
- Ipmobility
  85
  - Follow Me (Twinning)
    85
  - Making Calls
    86
  - Visual Voice Mail
    86
- Line Buttons
  86
  - Pooled CO Line Button
    86
  - Group CO Line Button
    86
- Live System Programming
  87
- Meeting
  87
- Message Waiting
  87
- Mobility
  88
- Music/Messages on Hold
  88
- Multiple Call/Delayed Ringing
  88
- Off-Hook Camp on
  89
- Override
  89
  - Call Forward Override
    89
  - Class of Service Override
    89
  - Do Not Disturb (DND) Override
    89
  - Executive Override
    89
  - Privacy Override
    90
- Paging
  90
  - Telephone Group Paging
    90
  - Emergency Page
    90
  - External Paging
    90
- Power Failure Protection
  91
  - Reserve Power Battery Backup
    91
- Privacy
  91
- Remote Update
  91
- Repeat Last Number Dialed
  91
- Ringing
  91
- SIP Trunk
  92
  - SIP Trunk Wizard
    92
- Security
  92
- Specified Caller ID
  93
- Speed Dial
  93
  - One Touch Buttons
    94
- Station Hunting
  94
  - Serial Hunting
    94
  - Circular Hunting
    95
  - Distributed Hunting
    95
  - Camp on to Hunt Groups
    95
- Station Message Detail Recording (SMDR)
  95
- Survivability
  96
- System Fault Finding and Diagnostics
  97
  - Alarm Indication of System Faults
    97
  - Fault Detection and Error Logs
    97
  - Event and System Administration Logs
    97
  - Automatic Fault Recovery
    97
  - Backup and Restore
    97
  - Maintenance and Administration
    98
  - Software Upgrade
    98
- Tenant Services
  98
- Traffic Measurement
  98
- Transfer Direct to Voice Mail
  99
- Uniform Call Distribution
  100
- Unified Communications
  100
- VLAN Tagging
  100
  - Reasons a Company Might Want Vlans
    101
- Voice / Tone Signaling
  101
- Volume Control
  102
- Messaging
  102
  - Automated Attendant
    102
  - Fax
    104
  - Voice Messaging
    105
  - Unified Messaging
    111
  - Multi-Site Networking
    111
  - Administration
    112
  - Reporting
    114
  - Messaging Survivability
    115
  - Security
    116
Appendix - Specifications

117
- Operating Environment
  117
- Power Considerations
  118
  - UPS Recommendation
    118
- Station Dimensions
  118
- IP Telephone Power Consumption
  119
- Ipedge Component Compatibility
  120
- System Tones
  121
- Ipedge Net and IP Telephone Bandwidth Requirements
  124
- Capacities
  126
- Ipedge Software License Requirements
  131
- Mobile Device Support for Ipmobility
  137
End User License Agreement

139
End User Standard Limited Warranty

145
Index

149

Toshiba IP EDGE Quick Reference Manual (11 pages)

Brand: Toshiba | Category: Conference System | Size: 2.28 MB

Toshiba Categories

Laptop

Air Conditioner

TV LCD TV

All in One Printer

More Toshiba Manuals

Toshiba IP EDGE Manuals

Toshiba IP EDGE User Manual (242 pages)

Table of Contents

Chapter 1 - the Grand Tour

Chapter 2 - the Basics

Chapter 3 - Softipt

Chapter 4 - Feature Operations

Chapter 5 - Messaging Features

Chapter 6 - Greetings

Chapter 7 - Other Messaging Applications

Chapter 8 - Fax Capabilities

Chapter 9 - Call Manager Basics

Chapter 10 -Using Call Manager Features

Chapter 11 - Preferences

Chapter 12 -Buttons

Chapter 13 -Actions

Chapter 14 -Personal Call Handler

Chapter 15 -Using Microsoft Outlook

Chapter 16 -Using Companion Applications

Chapter 17 -Enterprise Manager Personal Administration

Toshiba IP EDGE Description (152 pages)

Table of Contents

Introduction

Chapter 1 - Overview Ipedge Solutions

Chapter 2 - Telephones and Peripherals

Chapter 3 - Unified Communications Ipedge Messaging

Chapter 4 - Networking

Chapter 5 - Contact Center

Chapter 6 - Features

Appendix - Specifications

End User License Agreement

End User Standard Limited Warranty

Index

Toshiba IP EDGE Quick Reference Manual (11 pages)

Table of Contents

Related Products

Toshiba Categories