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Toshiba K424 manual available for free PDF download: General Description Manual
Toshiba K424 General Description Manual (514 pages)
Digital Business Telephone Solutions
Brand:
Toshiba
| Category:
Telephone System
| Size: 7.82 MB
Table of Contents
Table of Contents
3
General Description
1
Fcc Requirements
2
Radio Frequency Interference
2
Introduction
11
Organization
11
Conventions
12
Related Documents/Media
12
Chapter 1 - Strata DK14
15
KSU Architecture
16
Digital Telephone/Central Office (CO) Line Circuits
16
Optional Printed Circuit Boards
17
Auto Attendant Feature Key (QKYS1)
17
Central Office Line/Digital Telephone Interface Unit (QCDU2)
17
DTMF Receiver/Abr Tone Detector Unit (QRCU3)
17
Serial Interface Board (WSIU1)
17
Standard Telephone Interface Unit (QSTU2)
17
Power Supply
18
Power Failure Interface
18
Reserve Power
18
Flexible Relay Contacts
19
Music-On-Hold (MOH) Interface
19
Paging Interface
19
Maximum Line/Station Configurations
19
Network Requirements
19
Functional Block Diagram
20
System Technology
21
Custom Electronic Circuitry
21
Microprocessors
21
Pulse Code Modulation
21
Stored Program Control
21
Maintenance and Programming
22
Dkadmin/Dkbackup
22
Chapter 2 - Strata Dk40I
23
Station and CO Lines
23
Peripherals
24
Base KSU Architecture
25
Central Office (CO) Line Circuits (TCOU/TDDU/TBSU)
25
Digital Telephone Circuits
25
Auto Attendant Feature Key (KKYS)
26
Caller ID (TCIU2)
26
DTMF/ABR Tone Detection Receiver (K5RCU and K5RCU2)
26
ISDN BRI S/T Circuits (TBSU)
26
SMDR, SMDI, and Maintenance Dkadmin/Modem (TTY) Interface (TSIU)
26
Standard Telephone Interface Unit (KSTU2)
26
Power Supply
27
Music-On-Hold Interface
28
Power Failure Interface
28
Expansion KSU Architecture
28
Typical Line Configurations
29
Dk40I Line and Station Capacity
29
Network Requirements
29
Functional Block Diagram
30
System Technology
31
Custom Electronic Circuitry
31
Microprocessors
31
Pulse Code Modulation
31
Stored Program Control
31
Maintenance and Programming
31
Dkadmin/Dkbackup
31
Strata Airlink Wireless System
32
Chapter 3 - Strata DK424
33
Architecture
33
Base and Expansion Cabinets
33
Expansion and Configuration
34
Expansion Cabinets
34
Printed Circuit Boards (Pcbs)
35
Maximum Line/Station Capacities
36
Power Requirements
40
Floor Mount Hardware
42
Functional Block Diagrams
43
System Technology
46
Custom Electronic Circuitry
46
Microprocessors
46
Pulse Code Modulation
46
Stored Program Control
46
Maintenance and Programming
46
Dkadmin/Dkbackup
46
Strata Airlink Wireless System
47
Chapter 4 - Universal Slot Pcbs
49
Station Pcbs
49
Digital Telephone Interface Unit (PDKU2)
49
Digital/Standard Telephone Interface Unit (RDSU)
49
CO Line/Digital Telephone Interface Unit (KCDU) (Dk40I Only)
50
Electronic Telephone Interface Unit (PEKU)
50
Standard Telephone Interface Unit (RSTU2)
50
Standard/Electronic Telephone Interface Unit (PESU)
50
Strata Airlink Wireless Interface Unit (RWIU)
50
Console Pcbs
51
Attendant Console Interface Unit (RATU, DK424 Only)
51
CO Line Pcbs
51
Caller ID Interface Unit (RCIU2)
51
Direct Inward Dialing Interface Unit (RDDU)
52
Ground/Loop Start Interface CO Line Interface Unit (RGLU2)
52
Loop Start CO Line Interface Unit (RCOU)
52
T1/DS-1 Interface Unit (RDTU2) (DK424 Only)
52
Tie Line Unit (REMU)
52
ISDN Primary Rate Interface Unit (RPTU) (DK424 Only)
53
ISDN S/T-Type Basic Rate Interface Unit (RBSU)
53
Enhanced 911 CAMA Trunk Interface Unit (RMCU/RCMS) (DK424 Only)
54
ISDN U-Type Basic Rate Interface Unit (RBUU) (DK424 Only)
54
Summary of Pcbs and Subassemblies
54
Option Interface Pcbs
57
Option Interface Unit (PIOU)
57
External Page Interface Unit (PEPU)
58
Simplified Option Interface Unit (PIOUS)
58
Single Serial Interface Unit (RSSU)
59
Serial Interface Unit (RSIU, DK424 Only)
60
Chapter 5 - Stations and Peripherals Digital Telephones
62
Liquid Crystal Display (LCD) Telephones
64
Speakerphones
65
Peripherals
66
Digital Telephone Upgrade Options
67
Digital Add-On Module (DADM)
67
Headset/Loud Ringing Bell Interface (HHEU)
67
Integrated PC Interface (RPCI-DI)
67
Speaker Off-Hook Call Announce (DVSU)
68
Stand-Alone Data Interface Unit (PDIU-DS)
68
Cordless Digital Telephone (DKT2004-CT)
68
Strata Airlink Wireless Handset
69
Features
69
PC Digital Telephone (PC-DKT)
70
PC Attendant Console (DK-PCATT)
71
Direct Station Selection (DSS) Console
72
Door Phone (MDFB)
72
Door Phone and Lock Control Unit (DDCB)
73
External Speaker (HESB)
73
Toshiba Stratagy and Stratagy DK Processing
73
Cabling and Connectors
74
Station and Peripheral Specifications
74
System Features
75
Abandoned Call Numbers
75
Account Codes (Forced/Voluntary/Verified)
75
Alarm Sensor (Dk40I and DK424 Only)
76
Alternate Answer Point
76
Amplified Conference Interface
76
Auto Attendant (Built-In)
76
Automatic Call Distribution (ACD) (DK424 Only)
76
Automatic Number Identification (ANI)
77
Automatic Release from Hold
78
Background Music (BGM)
78
Caller ID
79
Centrex/Pbx Compatible
79
Centrex Ringing Repeat
79
Computer Telephony Integration (CTI)
80
Conferencing
81
Credit Card Calling
81
Data Switching
81
Day/Night Modes
81
Delayed Ringing
81
Dialed Number Identification Service (DNIS) (Dk40I and DK424 Only)
82
Direct Inward Dialing (DID) Lines (Dk40I and DK424 Only)
82
Direct Inward System Access (DISA)
83
Distinctive CO Line/Directory Number Ringing
83
Door Lock Control
83
Door Phones (MDFB)
83
DTMF Back Tone
84
DTMF and Dial Pulse CO Line Compatible
84
DTMF Signal Time (80/160 Milliseconds)
84
Emergency Ringdown
84
Enhanced 911 (E911) Service
84
External Page Zones
85
Flexible Button Assignment
85
Flexible Directory Numbers
85
Group Paging
85
Handsfree Directory Number Paths
86
Hospitality Management Information System (HMIS)
86
Hotline Service
86
Integrated Services Digital Network (ISDN)
87
Least Cost Routing (LCR)
89
Line Groups
90
Line Queuing
90
Live System Programming
90
Memory Protection
90
Message Waiting
90
Multiple Directory Numbers
90
Multiple FCC Registration
92
Music-On-Hold (MOH)
92
Night Ringing over External Page
92
Night Ringing over Selected Page Zones
92
Non-Blocking Talk Paths
92
Off-Premises Station
92
Outgoing Call Restriction
93
Pooled CO Line Button
93
Power Failure Transfer
93
Privacy/Non-Privacy Calling
93
Relay Service
93
Remote Administration/Maintenance
94
Reserve Power
94
Simplified Message Desk Interface (SMDI)
94
Speed Dial
95
Station Hunting
95
Station Message Detail Recording (SMDR)
96
Station Relocation
96
Stratacontrol (Dk40I and DK424 Only)
96
System Program Administration Software (Dkadmin)
97
System Programming through a Station
97
T1 Interface (DK424 Only)
97
Tandem CO Line Connections
97
Tenant Service
98
Tie Lines
98
Toll Restriction Override by System Speed Dial
99
Traveling Class of Service
99
Unrestricted Call Transfer to Directory Numbers
99
Voice First or Tone Signaling
99
Voice Mail Integration
99
Account Code Button
104
Add-On Module (DADM)
104
Alert Signal Button
104
Automatic Busy Redial (ABR)
104
Automatic Callback (ACB)
104
Automatic Hold
104
Station Features
104
Automatic Line Selection
105
Background Music (BGM) with Station Control
105
Busy Override
105
Busy Station Transfer/Busy Station Ringing
105
Call Forwarding
105
Call Park Orbits
106
Call Pickup
107
Call Pickup Groups
107
Call Transfer Immediate
107
Call Transfer with Camp-On
107
Call Transfer Music or Ringing Option
108
Call Transfer Recall
108
Centrex/Pbx Features
108
Conferencing
108
Continuous Dual-Tone Multi-Frequency (DTMF) Tone
108
Data Call Button
108
Direct Station Selection (DSS) Buttons
108
Direct Station Selection (DSS) Console Features
108
Directory Number [DN] Buttons
109
DISA Security Code Revision
109
Distinctive Led Color and Flash Indications
109
Dp/Dtmf Mode Change
109
Executive Override
110
Modular Headset
111
Personal Computer Interface (RPCI-DI)
112
Speed Dial Buttons
113
Telephone Application Programming Interface (Tapi) Compatibility
113
Timed Reminders
113
Call Waiting Count
117
Feature On-Line Help
118
Feature Prompting with Soft Keys
118
Flexible Programmable Buttons
118
Headset Operation
118
Hold Button
118
Hold Timer Display
118
Incoming Call Identification
118
Incoming Call Statistics
118
Interposition Call Transfer
119
Join Button
119
Keyboard or Mouse Operation
119
Load Sharing
119
Loop Hold Display
119
Message Center
119
Multi-Tasking
119
Name or Number Dialing
120
Overflow
120
Override
120
Position Busy Mode
120
Release Button
120
Speed Dial Calling
120
Split/Switch Button
121
Three-Way Calling
121
Through Dialing
121
Transfer Direct to Voice Mail
121
Trunk Group Busy Indication
121
Trunk Group Control
121
Volume Control
121
Windows PC Operation
121
Appendix
123
Network Requirements
124
Customer-Supplied Peripherals and Interfaces
125
Station Specifications
126
Glossary
131
Index
135
Feature Description
141
Introduction/Chapter 1 - System Overview
143
Introduction
149
Organization
149
Conventions
150
Related Documents
152
Chapter 1 - System Overview
155
Strata DK14
155
Strata Dk40I
155
Strata DK424
155
Migration
156
System Capacities
156
Feature Availability
158
System Administration Tools
164
Strata Airlink Wireless Manager
167
System Features
169
Account Codes
170
Alarm Sensor
172
Alternate Answer Point
173
Amplified Conference
174
Auto Attendant
175
Automatic Hold Recall
177
Automatic Number Identification (ANI)
178
Automatic Release from Hold
180
Background Music (BGM) Interface
181
Caller Identification (ID)
182
Centrex/Pbx Compatibility
184
Centrex Ringing Repeat
185
Computer Telephony Integration (CTI)
186
Digital Telephone Integrated Pc Interface
186
Conferencing
189
Credit Card Calling ("0+" Dialing)
190
Delayed Ringing
191
Dialed Number Identification Service (DNIS)
192
Direct Inward Dialing (DID)
195
Direct Inward System Access (DISA)
196
Distinctive CO Line/Internal Ringing
197
Door Lock Control
198
Door Phone
199
DTMF and Dial Pulse CO Line Compatible
200
DTMF Signal Time Setting
201
E911 Enhanced Operation
202
External Amplified Speaker
204
Flexible Button Assignment
205
Flexible Intercom/Dn Numbering
207
Flexible Line Ringing Assignment
208
Flexible Slot Assignment
209
Ground Start Lines
210
Hotline Service (Emergency Ringdown)
211
ISDN Basic Rate Interface (BRI)
212
Isdn Applications
213
ISDN Primary Rate Interface (PRI)
215
Least Cost Routing (LCR)
218
Line Call Pickup Groups
219
Line Groups
220
Line Queuing
221
Live System Programming
222
Memory Protection
223
Message Waiting
224
Multiple Directory Numbers (Dns)
226
Multiple FCC Registration
228
Multiple Simultaneous Handsfree Intercom Paths
229
Music-On-Hold (MOH) Interface
230
Night Ringing Answer Code
231
Night Ringing over External Page
232
Night Ringing over Selected Page Zone
233
Night Transfer (Day/Night Modes)
234
Non-Blocking Dialing
235
Off-Premises Station (OPS)
236
Outgoing Call Restriction
237
Paging - All Call Voice Page
238
Paging - External Page Interface
239
Paging - External Zone Paging
240
Paging - Group Paging
241
Pooled CO Lines
242
Power Failure Transfer
243
Privacy/Non-Privacy Option
244
Relay Service
245
Remote Administration/Maintenance
246
Reserve Power Battery Backup Interface
247
Speed Dial (SD)
248
Station Hunting
250
Distributed Hunting
250
Serial Hunting
250
Station Message Detail Recording (SMDR)
252
Station Relocation
255
System Programming through Station
256
Tandem CO Line Connection (Trunk-To-Trunk)
257
Tenant Service
259
Tie Lines
260
Toll Restriction
261
Toll Restriction Override
262
Toll Restriction Override Codes
263
Toll Restriction Override Using System Speed Dial
264
Transfer Privacy
265
Traveling Class of Service
266
T1 Interface
267
Voice Mail Interface
268
Voice or Tone Signaling
271
Wall or Table Mounting
272
Station Features
273
Alert Signal Button
274
Automatic Busy Redial (ABR)
275
Automatic Callback (Internal Calls)
276
Automatic Hold
277
Automatic Off-Hook Line Selection
278
Background Music (BGM) with Station Control
279
Busy Override Tone
281
Busy Station Transfer/Busy Station Ringing
282
Call Forward
283
Call Forward Modes
284
Call Park
286
Park Orbits
286
Call Pickup
287
Call Pickup Groups
288
Call Transfer with Camp-On
289
Centrex/Pbx Feature Buttons
290
Continuous DTMF Signal Time
291
Data Buttons
292
Direct Station Selection (DSS) Buttons
293
Distinctive LED Indicators
294
Distinctive Station Ringing
295
Do Not Disturb (DND)
296
Do Not Disturb (DND) Override
297
Dial Pulse/Dtmf Mode Change
298
Exclusive Hold
299
Executive Override
300
Flash Button
301
Handsfree Answerback on Intercom
302
Hearing-Aid Compatible
303
LCD - Alphanumeric Messaging
304
LCD - Automatic Callback Number Display
305
LCD - Busy Lamp Field Indication
306
LCD - Busy Station Messaging
307
LCD - Call Duration Display
308
LCD - Call Forward Source/Destination Display
309
LCD - Calling/Called Number Display
310
LCD - Called Station Messaging
311
LCD - Calling Station Messaging
312
LCD - Clock/Calendar Display
313
LCD - CO Line Identification
314
LCD - Dialed Number Display
315
LCD - Feature Prompting with Soft Key Operation
316
LCD - Message Waiting Display
317
LCD - Recalling Station Identification
318
LCD - Remote/Group Station Messaging
319
LCD - Speed Dial Memo Directory Dialing
320
LCD - Station Identification
321
LCD - Timed Reminders
322
LCD - User Name/Number Display
323
Message Waiting
324
Microphone Control Buttons
325
Modular Handset and Line Cords
326
Modular Headset Interface
327
Handset Mode
328
Off-Hook Call Announce (OCA)
328
Speaker Mode
328
On-Hook Dialing
330
Personal Computer Interface (RPCI-DI)
331
Pooled CO Line Buttons
332
Privacy Button
333
Privacy Override
334
Privacy Release Button
335
Private CO Lines
336
Pushbutton Dialing
337
Release Button
338
Release/Answer Button
339
Remote Retrieval of Held Calls
340
Repeat Last Number Dialed
341
Ringing Line Preference
342
Saved Number Redial
343
Speed Dial (SD) Button
344
Timed Reminder
345
Toll Restriction Override Code Revision
346
User Programmable Feature Buttons
347
Chapter 3 - Strata Airlink
349
System Components
349
Base Stations
351
Handset Features
357
FCN Feature Access
358
Flash Button
359
Lock/Unlock the Dial Pad
360
Menu Operation
361
Mute
362
Speed Dial
363
Volume Adjustment
364
Chapter 4 - PC Attendant Console
365
Features
365
Operation
367
Applications
368
PC Requirements
368
Windows PC Operation
368
PC Attendant Console Features
370
Answer Button
371
Answer Priority
372
Answer Prompting
373
Attendant Conference Setup
374
Auto Day/Night Mode Switching
375
Auto Dialing
376
Busy Lamp Field (BLF)
377
Call Waiting Count
378
Color CRT Display
379
Dial "0" for Attendant
380
Dial Outside Number for Station User
381
Direct Station Selection (DSS)
382
Directory Display and Dialing
383
DTMF Tone Signaling
384
Emergency Calls
385
Emergency Page
386
Employee Profile Information
387
Feature Online Help
388
Feature Prompting with Soft Keys
389
Flexible Programmable Buttons
390
Headset Operation
391
Hold Button
392
Hold Timer Display
393
Incoming Call Identification
394
Incoming Call Statistics
395
Interposition Call Transfer
396
Join Button
397
Keyboard or Mouse Operation
398
Load Sharing
399
Loop Hold Display
400
Message Center
401
Multitasking
402
Name or Number Dialing
403
Overflow
404
Override
405
Park and Page
406
Position Busy
407
Release Button
408
Reminder Notes
409
Split/Switch Button
410
Speed Dial Calling
411
Three-Way Calling
412
Through Dialing
413
Transfer Direct to Voice Mail
414
Trunk Group Control
415
Volume Control
416
Chapter 5 - Automatic Call Distribution
417
ACD Operation
417
ACD System Features
423
After Shift Service
424
Automatic Disconnect
425
Automatic Number Identification (ANI)
426
Call Distribution
427
Caller ID
428
Data Collection and Reporting
429
Delay Announcements and Music
430
Dialed Number Identification Service (DNIS)
431
Inbound Call Routing
432
Overflow
433
PBX Calls
435
Queuing
436
Queue Alarm Timer
437
ACD Agent Features
438
ACD, PBX, and Non-ACD Calls
439
ACD Call Pickup
440
ACD Display Information
441
ACD Help
442
After Call Work Time
443
Auto Answer with Zip Tone
444
Log In/Log out
445
Unavailable Mode
446
Work Unit
447
ACD Supervisor Features
448
ACD Agent Assistance
449
ACD Call Pickup
450
ACD Supervisor LCD Display
451
ACD Supervisor Log In/Log out
452
Call Monitoring
453
End of ACD Shift
454
Insight DK and Insight DK Plus
455
General Features
462
Password Protection
463
Remote Access
463
Insight DK Features
464
Real Time Displays
464
Insight DK Plus
465
MIS Access
471
Queue Alarm Indication
472
ACD Feature Interaction
473
Assistance from Busy Supervisor
474
Call Forwarding
475
Executive/Busy Override
476
Message and Display
477
Station Do Not Disturb (DND)
478
ACD Call Center Viewer
479
Computer Requirements
479
Agent View
480
Display Information
480
Main View
480
Title Bar
481
Button View Format
482
Spectrum Electronic Wall Boards
484
ACD Software MIS (SMIS)
486
Supervisor Displays
487
Agent Status
488
Incoming Call Duration
493
Lost Call
494
System Status
495
Chapter 6 - Hospitality Management Information System
497
Hardware Configurations
499
Connection Requirements
501
Main Screen
501
Customer Detail Window
502
Function Tabs
503
Convenient Access to Screens/Functions
504
Glossary
505
Index
509
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